VoC platforms enable companies to collect customer opinions quickly and simply. This makes them a key part of any company’s customer experience strategy.
Monitoring is essential for all companies, especially those with an outsourced customer services department.
Interact with your customers and promote strategic decision-making informed by real data on customer motivations and behavior.
Employee engagement is one of the foundations upon which customer experience is built. It is vital to listen to employees and manage their experience well throughout their professional relationship with the organization.
Working on specific aspects of customer experience is essential if companies are to make the right decisions. Customer experience and satisfaction studies help transform businesses into customer-centric companies.
Add the finishing touch to your comprehensive CX program with Stiga Mystery Shopping.
The Spanish Consumer CX Index
We continually engage with consumers to produce the Spanish Consumer CX Index, asking them about the Image, Price and Service provided by companies, as well as their Loyalty and Recommendations.
Benchmarking Customer Satisfaction in the Financial Sector
Since 2012, we have been ranking the financial institutions operating in the Spanish market in terms of customer satisfaction and commitment.
Benchmarking Customer Satisfaction in the Insurance Sector
Since 2018, we have been ranking the main home, health and car insurance companies operating in the Spanish market in terms of customer satisfaction and commitment.
Analyzing Objective Quality in Commercial Banking Networks
We evaluate the quality provided by commercial banking networks, continuously tracking service levels in the sector by analyzing almost 4,000 branches of 50 brands.
Analyzing Objective Quality in Banking Call Centers
The most important multi-customer study of financial institution call centers in Spain. The mystery-calling technique enables us to evaluate the call centers of over 14 financial services brands.
Citizen experience barometer for towns and cities
Since 2018, we have been evaluating citizens’ experience of living in over 1,300 Spanish municipalities and their level of satisfaction with how their towns and cities are managed.
At Stiga, we help you through each step of the customer experience process: from initial insights to transformation.
Our data science department uses advanced analytical models to gain a better understanding of your customers’ experience and maximize the impact on your sales and brand.
Our digital solutions department creates tailor-made projects to help improve customer experience.