Enriching
Customer
Experience

We are experts in enriching customer experiences.

We measure, analyze and optimize experiences with expertize, efficiency and added value.

Enriched Tools

We offer a wide range of end-to-end services that cover all your Customer Experience needs.

Voice of the Customer

STIGA Voz del Cliente

VoC platforms enable companies to collect customer opinions quickly and simply. This makes them a key part of any company’s customer experience strategy.

Contact Center Monitoring

STIGA Monitorización

Monitoring is essential for all companies, especially those with an outsourced customer services department.

Virtual Communities

STIGA Experience Lab

Interact with your customers and promote strategic decision-making informed by real data on customer motivations and behavior.

Voice of the Employee

STIGA Voe

Employee engagement is one of the foundations upon which customer experience is built. It is vital to listen to employees and manage their experience well throughout their professional relationship with the organization.

CX Studies

STIGA Cx

Working on specific aspects of customer experience is essential if companies are to make the right decisions. Customer experience and satisfaction studies help transform businesses into customer-centric companies.

Mystery Shopping

STIGA Mistery

Add the finishing touch to your comprehensive CX program with Stiga Mystery Shopping.

STIGA Enriching customer experience

Enriched Research

In addition to designing ad-hoc projects for our customers, we also produce sector-level studies that help identify best practice in Customer Experience.


iscx

 

The Spanish Consumer CX Index

We continually engage with consumers to produce the Spanish Consumer CX Index, asking them about the Image, Price and Service provided by companies, as well as their Loyalty and Recommendations.

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bmks
fin

 

Benchmarking Customer Satisfaction in the Financial Sector

Since 2012, we have been ranking the financial institutions operating in the Spanish market in terms of customer satisfaction and commitment.

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bmks
seg

 

Benchmarking Customer Satisfaction in the Insurance Sector

Since 2018, we have been ranking the main home, health and car insurance companies operating in the Spanish market in terms of customer satisfaction and commitment.

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equos
rcb

 

Analyzing Objective Quality in Commercial Banking Networks

We evaluate the quality provided by commercial banking networks, continuously tracking service levels in the sector by analyzing almost 4,000 branches of 50 brands.

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equos
ccb

 

Analyzing Objective Quality in Banking Call Centers

The most important multi-customer study of financial institution call centers in Spain. The mystery-calling technique enables us to evaluate the call centers of over 14 financial services brands.

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citi+

 

Citizen experience barometer for towns and cities

Since 2018, we have been evaluating citizens’ experience of living in over 1,300 Spanish municipalities and their level of satisfaction with how their towns and cities are managed.

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Enriched Solutions

Let our cutting-edge projects and solutions improve your customer experience.

CX Consultancy

SITGA Consultoría CX

At Stiga, we help you through each step of the customer experience process: from initial insights to transformation.

Advanced CX Analytics

SITGA Advanced CX

Our data science department uses advanced analytical models to gain a better understanding of your customers’ experience and maximize the impact on your sales and brand.

CX Digital Solutions

STIGA Digital Solutions

Our digital solutions department creates tailor-made projects to help improve customer experience.

STIGA CX Digital Solutions

Clients

We have helped over 100 companies to analyze, measure and improve customer experience across a wide range of sectors, including B2C and B2B clients.

STIGA Santander
STIGA Sanitas
STIGA Bankia
STIGA Santalucía
STIGA Endesa
STIGA Telefónica
STIGA Mango
STIGA Asisa
STIGA Tendam
STIGA Race
Sabadell Stiga
STIGA Caixabank
STIGA Axa
STIGA Agbar
STIGA Europcar
STIGA Santander
STIGA Sanitas
STIGA Bankia
STIGA Santalucía
STIGA Endesa
STIGA Telefónica
STIGA Mango
STIGA Asisa
STIGA Tendam
STIGA Race
Sabadell Stiga
STIGA Caixabank
STIGA Axa
STIGA Agbar
STIGA Europcar

Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo