Enriched Solutions

Advanced CX Analytics

Our data science department uses advanced analytical models to gain a better understanding of your customers’ experience and maximize the impact on your sales and brand.

STIGA Voz del Cliente

Advanced CX Analytics

Drawing on a wide range of information sources and using advanced models, we make it easier to understand and optimize your customer experience.

STIGA Advanced CX Analytics

We help you find solutions to specific issues, such as:

STIGA Advanced CX

The optimum investment level.

STIGA Advanced CX

Sales contribution and ROI.

STIGA Advanced CX

Predictive models.

STIGA Advanced CX

Sentiment analysis.

What benefits do Advanced CX Analytics projects offer?

  • Profitability is only obtained when the customer lifetime value (CLV) is greater than the investment made to acquire that customer. An optimal retention rate will generate a positive CLV. Advanced data analytics make it possible to improve customer experience and increase CLV.
  • This will help you retain customers for longer, which will generate more income, higher returns and greater profits.

How do we do it?

  • By analyzing a range of data sources (VoC platforms, social networks, marketing interactions, website browsing, customer services, etc.). This provides us with a 360º vision of every customer.
  • With specific needs and problems to be analyzed, each project is unique. Contact us and we will help improve your customer experience, using cutting-edge techniques.

Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo