Enriched Tools

Quantitative / Qualitative CX Studies

Working on specific aspects of customer experience is essential if companies are to make the right decisions. Customer experience and satisfaction studies help transform businesses into customer-centric companies.

STIGA Cx

CX Studies

At Stiga, we make use of quantitative analysis techniques, including multichannel fieldwork (telephone or online surveys, text messaging, etc.), and qualitative methodologies, such as focus groups or in-depth interviews. This enables us to provide results on latent, underlying issues that cannot be directly observed (thoughts, beliefs, etc.).

With our ad-hoc CX studies, you can identify customer preferences and needs, as well as the reasons behind their dissatisfaction or decision not to recommend the company, etc.

STIGA Estudios CX

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STIGA Estudios CX

Customer preferences and needs.

STIGA Estudios CX

The reasons behind customer loss, unsubscription or cancellation.

STIGA Estudios CX

Why they are dissatisfied or do not recommend the brand.

Estudios CX Cuantitativos / Cualitativos

The results of the studies are analyzed by our consultants, who are experts in customer experience. They obtain valuable insights, conclusions and recommendations on the basis of customer perceptions.

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Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

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Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo