Enriched Research
BMKS SEG: Benchmarking Customer Satisfaction in the Insurance Sector
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Since 2018, we have been ranking the main home, car and health insurance companies operating in the Spanish market in terms of customer satisfaction and commitment.
This has enabled us to create a universal benchmarking system for measuring customer satisfaction and experience. INSURANCE BMKS is a powerful tool enabling a company’s results to be compared with others in the sector.
24 companies ranked.
18,000 customers interviewed.
3 sub-sectors analyzed.
Over 40 attributes analyzed.
Analysis by accident rate, sub-sector and customer profile.
