What benefits does Stiga Monitor offer?
- Obtaining objective information: external indicators and objectives for evaluating performance and the service delivered through customer-service channels.
- SLA analysis: monitoring of compliance with the standards set by external suppliers and/or agents.
- Contact center optimization: reduction of costs by identifying inefficient situations that increase resolution times or lead to overly-lengthy interactions.
- Customer experience improvement: enables bad (or good) customer-service practices to be identified. Stiga Monitor also guarantees compliance with established customer-service procedures.
We incorporate the most advanced text analytics and speech-to-text technology into the process, as well as real-time visualization of results on dashboards.