Enriched Tools

Contact Center Monitoring

Find out how customers interact with your contact center.

STIGA Monitorización

What is Stiga Monitor?

It is a comprehensive service designed by Stiga to monitor interactions with customer-service channels.

With Stiga Monitor, your company can ensure that the contact center complies with guidelines, policies and procedures. It also enables you to identify points for improvement, in order to optimize processes and improve customer experience.

What benefits does Stiga Monitor offer?

  • Obtaining objective information: external indicators and objectives for evaluating performance and the service delivered through customer-service channels.
  • SLA analysis: monitoring of compliance with the standards set by external suppliers and/or agents.
  • Contact center optimization: reduction of costs by identifying inefficient situations that increase resolution times or lead to overly-lengthy interactions.
  • Customer experience improvement: enables bad (or good) customer-service practices to be identified. Stiga Monitor also guarantees compliance with established customer-service procedures.
STIGA Monitorización

Real-time monitoring

We incorporate the most advanced text analytics and speech-to-text technology into the process, as well as real-time visualization of results on dashboards.

Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo