Enriched Research

BMKS FIN: Benchmarking Customer Satisfaction in the Financial Sector

How do customers perceive your bank? Our benchmarking service for customer satisfaction in the financial sector will provide you with the answer.

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fin

Since 2012, we have been ranking the financial institutions operating in the Spanish market in terms of customer satisfaction and commitment.

This has enabled us to create a shared benchmarking system for measuring the satisfaction and experience of universal banking customers in Spain.

STIGA BMKS FIN

17 institutions ranked.

STIGA BMKS FIN

16,000 customers interviewed.

STIGA BMKS FIN

Ranking by channel..

STIGA BMKS FIN

Over 40 attributes analyzed.

STIGA BMKS FIN

Segmentation into 6 geographic areas.

STIGA BMKS FIN

The time has come to find out how customers rate financial institutions. It is more important than ever to have information that enables your company to position itself in relation to the competition: identifying strengths and weaknesses; opportunities and threats.

STIGA

Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo