Enriched Research

ISCX: The Spanish Consumer CX Index

Our customer experience index is a powerful tool for identifying best practice and consumer perceptions.


iscx

To create the Spanish Consumer CX Index, we continually engage with consumers, asking about the image, price and service provided by companies, as well as consumer loyalty and recommendations. This enables us to continually track customer experience levels.

We analyze over 13 business sectors: Vehicle dealerships, Water utilities, Gas utilities, Electric utilities, Cell phone companies, Fast food, Retail (Food & Beverage, Clothing Stores, …), etc.

Over 40,000 opinions per year. 200 companies analyzed

SPANISH CONSUMER CX INDEX: SECTOR LEADERS 2019

Sector

ISCX

Sector Leader

Retail / Electronics
38,2
Amazon
Retail / Clothing Stores
36,8
Amazon
Fast Food
33,3
Taco Bell
Retail / Food & Beverage
31,7
Mercadona
Pay TV
31,5
Netflix
Alternative Transport
28,6
Uber
Vehicle Dealerships
27,5
Mercedes-Benz
Service Stations
26,2
Shell
Landlines and Internet Access
23,1
R (Mundo R)
Cell Phone Companies
20,4
Yoigo
Gas Utilities
19,6
HolaLuz
Electric Utilities
15
Repsol

Would you like to receive a quarterly summary of our Spanish Consumer CX Index study? Subscribe to our newsletter.

SPANISH CONSUMER CX INDEX: SECTOR LEADERS 2019
SECTOR
ISCX
SECTOR LEADER
Retail / Electronics
38,2
Amazon
Fast Food
33,3
Taco Bell
Pay TV
31,5
Netflix
Vehicle Dealerships
27,5
Mercedes-Benz
Landlines and Internet Access
23,1
R (Mundo R)
Gas Utilities
19,6
HolaLuz
Retail / Clothing Stores
36,8
Amazon
Retail / Food & Beverage
31,7
Mercadona
Alternative Transport
28,6
Uber
Service Stations
26,2
Shell
Cell Phone Companies
20,4
Yoigo
Electric Utilities
15
Repsol

Would you like to receive a quarterly summary of our Spanish Consumer CX Index study? Subscribe to our newsletter.

Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

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Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo