Enriched Research
ISCX: The Spanish Consumer CX Index
iscx
To create the Spanish Consumer CX Index, we continually engage with consumers, asking about the image, price and service provided by companies, as well as consumer loyalty and recommendations. This enables us to continually track customer experience levels.
We analyze over 13 business sectors: Vehicle dealerships, Water utilities, Gas utilities, Electric utilities, Cell phone companies, Fast food, Retail (Food & Beverage, Clothing Stores, …), etc.
Over 40,000 opinions per year. 200 companies analyzed
SPANISH CONSUMER CX INDEX: SECTOR LEADERS 2019
Sector
ISCX
Sector Leader
Retail / Electronics
38,2
Amazon
Retail / Clothing Stores
36,8
Amazon
Fast Food
33,3
Taco Bell
Retail / Food & Beverage
31,7
Mercadona
Pay TV
31,5
Netflix
Alternative Transport
28,6
Uber
Vehicle Dealerships
27,5
Mercedes-Benz
Service Stations
26,2
Shell
Landlines and Internet Access
23,1
R (Mundo R)
Cell Phone Companies
20,4
Yoigo
Gas Utilities
19,6
HolaLuz
Electric Utilities
15
Repsol
