Enriched Tools

Mystery Shopping

Add the finishing touch to your comprehensive CX program with Stiga Mystery Shopping.

STIGA Mistery

Mystery Shopping Methodology

Making use of mystery shopping methodology gives you a source of objective, impartial information on the consistency of your brand and the effectiveness of your customer-experience programs. This makes it a powerful companion to CX initiatives, as it uncovers specific problems that affect customer perception.

Through our network of auditors, Stiga analyzes objective quality by evaluating compliance with the desired level of service provision at the point of sale.

STIGA Mystery Shopping

With our Stiga Mystery Shopping service, we provide companies with an honest, dispassionate vision of what real customers experience and perceive when they interact with your brand.

The information obtained in this type of project enriches your vision of the customer experience, enabling processes to be improved.

Stiga Mystery Shopping makes it possible to improve customer retention, conversion and experience.

Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

López de Hoyos, 141
28002 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

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Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo