Enriched Tools
Mystery Shopping
Mystery Shopping Methodology
Making use of mystery shopping methodology gives you a source of objective, impartial information on the consistency of your brand and the effectiveness of your customer-experience programs. This makes it a powerful companion to CX initiatives, as it uncovers specific problems that affect customer perception.
Through our network of auditors, Stiga analyzes objective quality by evaluating compliance with the desired level of service provision at the point of sale.