Enriched Tools

VoC: Voice of the Customer

Collect customer opinions quickly and simply, managing their experience in real time.

STIGA Voz del Cliente

What is Stiga VoC?

It is a comprehensive service enabling you to set up a real-time VoC system quickly and efficiently. It is based on our omnichannel technological platform, which transforms your customers’ opinions into a powerful tool for improving their experience.

STIGA Voz del Cliente
STIGA Voz del Cliente

Fully customizable

The messages and surveys produced by Stiga VoC can be fully customized to fit your corporate image and are designed to obtain the highest possible response rates.

What benefits does Stiga VoC offer?

  • It gives you a comprehensive vision of customer experience.
  • It collects feedback and opinions from your customers using any channel (telephone or online surveys, text messaging, emails, totem display stands, etc.).
  • It transforms customer opinions into powerful insights that can be used to improve their experience.
  • Gain real-time KPIs that can be used to monitor your objectives.
  • Share this information and get the whole organization involved using balanced scorecards and online dashboards.
  • Close the loop. Manage and implement action plans with your customers to improve their experience and loyalty.

Monitor results in real time

Thanks to our in-house results visualization system (Stiga Data View), you can monitor information in real time, as well as performing analyses and managing your customers.

STIGA Voz del Cliente
STIGA Voz del Cliente

Real-time VoC results

STIGA Voz del Cliente

Cloud-based service

STIGA Voz del Cliente

Customizable profiles

STIGA Voz del Cliente

Alerts about dissatisfied customers

STIGA Voz del Cliente

Close the loop

STIGA Voz del Cliente

‘Standard’ or ‘premium’ version

Key functionalities of Stiga Data View

Results tracking
Results for all indicators displayed in charts and tables. Includes selection filters.

Design your table
Run a customized query to generate a table with the information you need.

Open questions (text analytics)
Analysis of customer texts and comments.

Sentiment analysis and identification of themes
Machine learning is used to evaluate the customer’s sentiments on the company or process.

Alerts about dissatisfied customers
Alerts system provides immediate notification of dissatisfied customers.

Monitor fieldwork
Information enabling you to keep track of the number of surveys completed.

Close the loop
Comprehensive management of interviewed customers (satisfied and dissatisfied).

Management and set-up
Functionalities for managing, setting up and registering users on the system.

Contact

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Stiga Barcelona

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

Stiga Madrid

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Get in touch

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo

Keep up-to-date with all the latest developments in customer experience:

We are members of the main customer experience, quality and market research associations.

STIGA Logo