Estudios

Equos CCB: Análisis de Calidad Objetiva Call Centers Bancarios

Análisis de Calidad Objetiva Call Centers Bancarios

¿Cómo es la calidad prestada en los servicios de banca telefónica?

equos
ccb

Desde el año 2000 en Stiga evaluamos, gracias a Equos CCB, el nivel de prestación de servicio en los Call Centers del Sector Financiero.

Equos CCB es el principal estudio multicliente sobre los Call Centers de las entidades financieras en España. Gracias a la técnica de mystery calling evaluamos la atención a clientes de más de 14 marcas financieras.

3.000 llamadas analizadas.

200 variables.

14 marcas posicionadas.

Serie histórica desde el año 2.000.

STIGA

Contacto

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Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

<img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Madrid" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Madrid" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="img-with-animation skip-lazy iconfooter" data-delay="0" height="100" width="100" data-animation="fade-in" src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" alt="Stiga Madrid" />

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

<img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Barcelona" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-02.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Barcelona" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-02.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="img-with-animation skip-lazy iconfooter" data-delay="0" height="100" width="100" data-animation="fade-in" src="https://stigacx.com/wp-content/uploads/2019/11/citys-02.svg" alt="Stiga Barcelona" />

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

<img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Madrid" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Madrid" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="img-with-animation skip-lazy iconfooter" data-delay="0" height="100" width="100" data-animation="fade-in" src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" alt="Stiga Madrid" />

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Estate al tanto de las tendencias sobre experiencia de cliente:

Formamos parte de las principales asociaciones de Experiencia de Cliente, Calidad e Investigación de Mercados

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