Herramientas

Mystery Shopping

Completa tu programa integral de CX con Stiga Mystery Shopping.

STIGA Mistery

La metodología Mystery Shopping

Aplicar la metodología Mystery Shopping permite disponer de una fuente de información objetiva e imparcial sobre la consistencia de tu marca y la efectividad de tus programas de customer experience. Se trata por lo tanto de un poderoso complemento para las iniciativas de CX ya que revela problemas concretos que afectan a la percepción del cliente.

En Stiga, a través de nuestra red de auditores, analizamos la calidad objetiva mediante el contraste del cumplimiento de los niveles deseados de prestación del servicio en el punto de venta.

STIGA Mystery Shopping

Con nuestro servicio Stiga Mystery Shopping facilitamos a las empresas una visión honesta y sin emociones de lo que los clientes reales experimentan y perciben cuando interactúan con tu marca.

La información que se obtiene en este tipo de proyectos enriquece la visión del customer experience permitiendo aplicar mejoras en los procesos.

Con Stiga Mystery Shopping es posible impulsar mejoras en la retención de clientes, la conversión y la experiencia.

Contacto

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Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

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Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

<img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Barcelona" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-02.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Barcelona" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-02.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="img-with-animation skip-lazy iconfooter" data-delay="0" height="100" width="100" data-animation="fade-in" src="https://stigacx.com/wp-content/uploads/2019/11/citys-02.svg" alt="Stiga Barcelona" />

Barcelona

Av. del Carrilet, 243
08907 L’Hospitalet de Llobregat

bcn@stiga.es
+34 933 176 144

<img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Madrid" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img data-delay="0" height="100" width="100" data-animation="fade-in" alt="Stiga Madrid" data-src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" class="img-with-animation skip-lazy iconfooter lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="img-with-animation skip-lazy iconfooter" data-delay="0" height="100" width="100" data-animation="fade-in" src="https://stigacx.com/wp-content/uploads/2019/11/citys-01.svg" alt="Stiga Madrid" />

Madrid

Londres, 17
28028 Madrid

mad@stiga.es
+34 913 005 119

Estate al tanto de las tendencias sobre experiencia de cliente:

Formamos parte de las principales asociaciones de Experiencia de Cliente, Calidad e Investigación de Mercados

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